1. Start with the business decision, not the model
I redirect conversations from:
- “Which model should we use?”
to - “What decision or workflow are we trying to improve?”
If the decision, owner, and success metric aren’t clear, AI is premature.
2. Frame AI as augmentation, not automation
I set expectations early:
- AI assists humans today more reliably than it replaces them
- Humans remain in the loop for quality, risk, and accountability
This immediately grounds the conversation in reality.
3. Be explicit about constraints and trade-offs
I clearly explain:
- Hallucination risk
- Data quality dependencies
- Governance and security requirements
- Cost and latency trade-offs
Credibility increases when you talk about what AI cannot do well.
4. Push for narrow, high-ROI use cases
I guide customers toward:
- Domain-specific, bounded problems
- Measurable outcomes within weeks, not months
- Reusable patterns (search, summarization, classification)
This prevents “AI everywhere” failure.
5. Use evidence, not promises
I rely on:
- Real customer examples
- Benchmarks and pilots
- Time-boxed proofs of value
No long-term commitments without validated results.
6. Set a maturity-based roadmap
I position AI as:
- Phase 1: Data readiness and governance
- Phase 2: Copilots and assistive AI
- Phase 3: Selective automation
This keeps expectations aligned with organizational readiness.